Values in Practice: Ack Right

How one technical lead models the habits that make collaboration easy 

This quarter we're spotlighting our value Ack Right, and the team member who brings it to life: Eboni Agee, Technical Lead. Ack Right isn't about perfection. It's about being present, being real, and making it easy for the people around you to do their best work.

Be responsive, even when you don't have the answer yet
Eboni responds within one to two business days, and when she can't give a complete answer, she acknowledges the message so no one is left wondering. Simple practice, big impact on trust.

Think ahead so others don't have to scramble
When building automated workflows for a client, Eboni created instructions and Loom walkthroughs nobody asked for. Months later, when they were needed, she sent them in under a minute.

Bring the right energy, even when it's hard
Eboni knows the energy she brings into a room affects everyone in it. When things get complicated, she stays grounded, listens, and makes it easy for the work to move forward.

Stay checked in with a simple system
Eboni sends Slack messages to herself: ideas, questions, topics for the next meeting. She's never going in unprepared.

Ack Right is a way of being, not a checklist
A quick acknowledgment, a Loom video no one asked for, a calm tone when things are stressful. It doesn't make noise. It just makes things work.